{"id":77,"date":"2026-06-05T05:45:12","date_gmt":"2026-06-05T05:45:12","guid":{"rendered":"https:\/\/sidco.org.in\/justayurveda\/?page_id=77"},"modified":"2026-06-05T05:51:50","modified_gmt":"2026-06-05T05:51:50","slug":"cancellation-and-refund","status":"publish","type":"page","link":"https:\/\/sidco.org.in\/justayurveda\/cancellation-and-refund\/","title":{"rendered":"Cancellation and Refund"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"77\" class=\"elementor elementor-77\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fc8e5d e-flex e-con-boxed e-con e-parent\" data-id=\"9fc8e5d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fa9d10 elementor-widget elementor-widget-heading\" data-id=\"3fa9d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><Span style=\"color:#fff\">Cancellation and <\/span><span style=\"color:#68b533\"> Refund Policy<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7a133e elementor-widget elementor-widget-heading\" data-id=\"a7a133e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ancient Wisdom. Modern Wellness.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdde173 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"fdde173\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our commitment to fair, transparent refunds \u2014 no fine print, no surprises.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdf6c33 e-flex e-con-boxed e-con e-parent\" data-id=\"cdf6c33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-688ca03 elementor-widget elementor-widget-heading\" data-id=\"688ca03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order Cancellation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba4197b elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ba4197b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You may cancel your order\u00a0<strong>before it is shipped<\/strong>\u00a0by contacting us as soon as possible. To cancel:<\/p>\n<ul>\n<li>Email\u00a0<strong><a href=\"mailto:support@justayurveda.life\">support@justayurveda.life<\/a><\/strong>\u00a0with your Order ID,\u00a0<strong>or<\/strong><\/li>\n<li>Reach out via\u00a0<a href=\"https:\/\/wa.me\/918874888221\">WhatsApp<\/a><\/li>\n<\/ul>\n<p>Once an order has been packed and handed over to the courier, it can no longer be cancelled. In that case, you may refuse delivery at your doorstep \u2014 and once we receive the returned package, we will initiate a refund as per our refund policy below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a475146 e-flex e-con-boxed e-con e-parent\" data-id=\"a475146\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef7b56 elementor-widget elementor-widget-heading\" data-id=\"4ef7b56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Refund Eligibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-131448e elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"131448e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We offer refunds in the following situations:<\/p>\n<ul>\n<li><strong>Order cancelled before shipping<\/strong>\u00a0\u2014 full refund<\/li>\n<li><strong>Wrong product delivered<\/strong>\u00a0\u2014 full refund or free replacement<\/li>\n<li><strong>Damaged or tampered package<\/strong>\u00a0\u2014 full refund or free replacement (kindly share an unboxing video or photos within 48 hours of delivery)<\/li>\n<li><strong>Manufacturing defect<\/strong>\u00a0\u2014 full refund or free replacement (within 7 days of delivery)<\/li>\n<li><strong>Order never delivered after courier-confirmed lost in transit<\/strong>\u00a0\u2014 full refund<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20e5166 e-flex e-con-boxed e-con e-parent\" data-id=\"20e5166\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8532493 elementor-widget elementor-widget-heading\" data-id=\"8532493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Returnable \/ Non-Refundable Cases<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-365994a elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"365994a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Because our products are consumable Ayurvedic supplements, we\u00a0<strong>cannot accept returns<\/strong>\u00a0in the following cases for hygiene and safety reasons:<\/p>\n<ul>\n<li>Products with a broken seal or tampered packaging<\/li>\n<li>Products that have been opened or partially consumed<\/li>\n<li>Refund requests raised more than 7 days after delivery<\/li>\n<li>&#8220;Change of mind&#8221; returns after the product has been shipped<\/li>\n<li>Mismatch in personal preference, taste, or texture<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c21036 e-flex e-con-boxed e-con e-parent\" data-id=\"9c21036\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2be405 elementor-widget elementor-widget-heading\" data-id=\"c2be405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Timelines<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbb852c elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cbb852c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Once your refund is approved, the amount is processed back to your\u00a0<strong>original payment method<\/strong>\u00a0through Razorpay:<\/p>\n<table>\n<thead>\n<tr>\n<th>Payment Method<\/th>\n<th>Typical Refund Time<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>UPI \/ Net Banking<\/td>\n<td>3\u20135 working days<\/td>\n<\/tr>\n<tr>\n<td>Credit Card \/ Debit Card<\/td>\n<td>5\u20137 working days<\/td>\n<\/tr>\n<tr>\n<td>Wallets (Paytm, PhonePe, etc.)<\/td>\n<td>24\u201348 hours<\/td>\n<\/tr>\n<tr>\n<td>Cash on Delivery (if offered)<\/td>\n<td>Refunded to bank account or UPI ID provided by you, within 7 working days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Refund timelines depend on your bank or payment provider; we initiate the refund instantly upon approval.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a749b07 e-flex e-con-boxed e-con e-parent\" data-id=\"a749b07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19da69a elementor-widget elementor-widget-heading\" data-id=\"19da69a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> How to Request a Refund<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77c95c5 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"77c95c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li>Email\u00a0<strong><a href=\"mailto:support@justayurveda.life\">support@justayurveda.life<\/a><\/strong>\u00a0within the eligible window (7 days for damaged\/defective; 48 hours for unboxing complaints)<\/li>\n<li>Include:\n<ul>\n<li>Your Order ID<\/li>\n<li>Reason for refund<\/li>\n<li>Photos \/ unboxing video (for damaged or wrong items)<\/li>\n<\/ul>\n<\/li>\n<li>Our team will respond within 2 business days with an acceptance, replacement offer, or further questions<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5e4c0d e-flex e-con-boxed e-con e-parent\" data-id=\"b5e4c0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79ea39c elementor-widget elementor-widget-heading\" data-id=\"79ea39c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Failed or Cancelled Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-254e970 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"254e970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your payment was deducted but the order was not placed (rare technical issues), the amount is automatically refunded by Razorpay to your account within 5\u20137 working days. If you don&#8217;t see it after that, contact us with your transaction reference.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eeb500 e-flex e-con-boxed e-con e-parent\" data-id=\"5eeb500\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e33960 elementor-widget elementor-widget-heading\" data-id=\"5e33960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds for Discount-Coupon Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a8edac elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"5a8edac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you cancel or return an order placed with a discount coupon, you will receive a refund of the\u00a0<strong>actual amount paid<\/strong>\u00a0(after discount). The coupon itself is not re-issued unless it was a one-time first-purchase coupon and the refund was due to our fault.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a83943 e-flex e-con-boxed e-con e-parent\" data-id=\"9a83943\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-289f567 elementor-widget elementor-widget-heading\" data-id=\"289f567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b9d88a elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0b9d88a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For any cancellation or refund concern, write to\u00a0<strong><a href=\"mailto:support@justayurveda.life\">support@justayurveda.life<\/a><\/strong>\u00a0or visit our\u00a0<a href=\"https:\/\/justayurveda.life\/contact\">Contact page<\/a>. We aim to resolve every case within 48 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bba61db e-flex e-con-boxed e-con e-parent\" data-id=\"bba61db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88db1a1 elementor-widget elementor-widget-spacer\" data-id=\"88db1a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation and Refund Policy Ancient Wisdom. Modern Wellness. Our commitment to fair, transparent refunds \u2014 no fine print, no surprises. Order Cancellation You may cancel your order\u00a0before it is shipped\u00a0by contacting us as soon as possible. To cancel: Email\u00a0support@justayurveda.life\u00a0with your Order ID,\u00a0or Reach out via\u00a0WhatsApp Once an order has been packed and handed over to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-77","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/pages\/77","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/comments?post=77"}],"version-history":[{"count":13,"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/pages\/77\/revisions"}],"predecessor-version":[{"id":645,"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/pages\/77\/revisions\/645"}],"wp:attachment":[{"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/media?parent=77"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}