{"id":661,"date":"2026-06-05T06:03:43","date_gmt":"2026-06-05T06:03:43","guid":{"rendered":"https:\/\/sidco.org.in\/justayurveda\/?page_id=661"},"modified":"2026-06-05T06:17:59","modified_gmt":"2026-06-05T06:17:59","slug":"shipping-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/sidco.org.in\/justayurveda\/shipping-and-exchange-policy\/","title":{"rendered":"Shipping and Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"661\" class=\"elementor elementor-661\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2023f8d e-flex e-con-boxed e-con e-parent\" data-id=\"2023f8d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbcc8ab elementor-widget elementor-widget-heading\" data-id=\"bbcc8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><Span style=\"color:#fff\">Shipping and <\/span><span style=\"color:#68b533\"> Exchange Policy<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6acc1d6 elementor-widget elementor-widget-heading\" data-id=\"6acc1d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ancient Wisdom. Modern Wellness.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcc8ac1 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"bcc8ac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Fast, discreet, all-India delivery \u2014 and what we do when something goes wrong.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e70e1e5 e-flex e-con-boxed e-con e-parent\" data-id=\"e70e1e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7dacaf elementor-widget elementor-widget-heading\" data-id=\"a7dacaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery Zones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f84999f elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"f84999f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We currently ship across\u00a0<strong>all serviceable PIN codes in India<\/strong>\u00a0through trusted courier partners (such as Delhivery, BlueDart, India Post). If your PIN code is non-serviceable, our team will reach out within 24 hours to suggest an alternative or refund your payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e8ee51 e-flex e-con-boxed e-con e-parent\" data-id=\"6e8ee51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2abd68b elementor-widget elementor-widget-heading\" data-id=\"2abd68b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping Timelines<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21cc0f8 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"21cc0f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<table><thead><tr><th>Region<\/th><th>Estimated Delivery Time<\/th><\/tr><\/thead><tbody><tr><td>Metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad)<\/td><td>2\u20134 business days<\/td><\/tr><tr><td>Tier-2 &amp; Tier-3 cities<\/td><td>4\u20137 business days<\/td><\/tr><tr><td>Remote \/ North-East \/ Hilly areas<\/td><td>7\u201310 business days<\/td><\/tr><\/tbody><\/table><p>Orders placed before 2:00 PM IST on a working day are typically processed and dispatched the same day. Orders placed on weekends or public holidays are processed on the next working day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77a162a e-flex e-con-boxed e-con e-parent\" data-id=\"77a162a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44fbc87 elementor-widget elementor-widget-heading\" data-id=\"44fbc87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping Charges\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b07966 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2b07966\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Free shipping<\/strong>\u00a0on all prepaid orders.<\/li><li>For Cash-on-Delivery orders (where applicable), a nominal handling fee may be added at checkout.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5532865 e-flex e-con-boxed e-con e-parent\" data-id=\"5532865\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b856cc elementor-widget elementor-widget-heading\" data-id=\"6b856cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order Tracking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab63c6f elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ab63c6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Once your order is dispatched, you will receive an\u00a0<strong>SMS and email<\/strong>\u00a0with the courier name, AWB (tracking) number, and tracking link. You can also view live order status on the\u00a0<strong>My Account \u2192 Orders<\/strong>\u00a0page after logging in.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a429f2 e-flex e-con-boxed e-con e-parent\" data-id=\"8a429f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2154963 elementor-widget elementor-widget-heading\" data-id=\"2154963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discreet Packaging<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d05248 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0d05248\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We ship every order in\u00a0<strong>plain, discreet, unmarked packaging<\/strong>\u00a0that respects your privacy. No product name or branding is visible on the outer box \u2014 only the courier label.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23f32b6 e-flex e-con-boxed e-con e-parent\" data-id=\"23f32b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1b5993 elementor-widget elementor-widget-heading\" data-id=\"f1b5993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Damaged or Tampered Package<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a30a12 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"5a30a12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your package arrives damaged or with a broken seal:<\/p><ol><li><strong>Do not accept the parcel<\/strong>\u00a0if the damage is visible at the time of delivery, or<\/li><li>If you&#8217;ve already accepted it, record an\u00a0<strong>unboxing video<\/strong>\u00a0showing the unopened package and immediately email\u00a0<strong><a href=\"mailto:support@justayurveda.life\">support@justayurveda.life<\/a><\/strong>\u00a0within\u00a0<strong>48 hours<\/strong>\u00a0with photos and video evidence.<\/li><li>Our team will arrange a free replacement or full refund per our\u00a0<a href=\"https:\/\/justayurveda.life\/cancellation-and-refund\">Refund Policy<\/a>.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2951239 e-flex e-con-boxed e-con e-parent\" data-id=\"2951239\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d3320 elementor-widget elementor-widget-heading\" data-id=\"64d3320\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchange Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532e342 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"532e342\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For hygiene and safety reasons, Ayurvedic supplements with an opened or broken seal\u00a0<strong>cannot be exchanged<\/strong>. However, we offer free replacement in the following cases:<\/p><ul><li>Wrong product delivered (different SKU than what you ordered)<\/li><li>Manufacturing defect (e.g., cracked capsule, leaking bottle) reported within 7 days<\/li><li>Damaged in transit (reported within 48 hours with unboxing video)<\/li><\/ul><p>Send a quick note to\u00a0<strong><a href=\"mailto:support@justayurveda.life\">support@justayurveda.life<\/a><\/strong>\u00a0with your Order ID and we&#8217;ll arrange a pickup + replacement at no extra cost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-245da6a e-flex e-con-boxed e-con e-parent\" data-id=\"245da6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-357e7b2 elementor-widget elementor-widget-heading\" data-id=\"357e7b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Failed Delivery \/ Wrong Address<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd79241 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"fd79241\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If a delivery fails due to incorrect address, unavailable recipient after multiple attempts, or refusal at the door (without a valid reason), the order will be returned to us. Re-shipping is subject to a re-attempt fee. Please double-check your address and phone number at checkout.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eaa895 e-flex e-con-boxed e-con e-parent\" data-id=\"5eaa895\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4191b9 elementor-widget elementor-widget-heading\" data-id=\"b4191b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Address Changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a67356 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"8a67356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You can edit your delivery address\u00a0<strong>before the order is dispatched<\/strong>. Email or WhatsApp our support team with your Order ID and the updated address. Once the courier has picked up your order, we cannot change the delivery address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd22539 e-flex e-con-boxed e-con e-parent\" data-id=\"fd22539\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf5173 elementor-widget elementor-widget-heading\" data-id=\"cbf5173\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f6c94a elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"5f6c94a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For any shipping or exchange query, please reach out via our\u00a0<a href=\"https:\/\/justayurveda.life\/contact\">Contact page<\/a>, email\u00a0<strong><a href=\"mailto:support@justayurveda.life\">support@justayurveda.life<\/a><\/strong>, or message us on\u00a0<a href=\"https:\/\/wa.me\/918874888221\">WhatsApp<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-681b2e9 e-flex e-con-boxed e-con e-parent\" data-id=\"681b2e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-428eab2 elementor-widget elementor-widget-spacer\" data-id=\"428eab2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping and Exchange Policy Ancient Wisdom. Modern Wellness. Fast, discreet, all-India delivery \u2014 and what we do when something goes wrong. Delivery Zones We currently ship across\u00a0all serviceable PIN codes in India\u00a0through trusted courier partners (such as Delhivery, BlueDart, India Post). If your PIN code is non-serviceable, our team will reach out within 24 hours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-661","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/pages\/661","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/comments?post=661"}],"version-history":[{"count":13,"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/pages\/661\/revisions"}],"predecessor-version":[{"id":676,"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/pages\/661\/revisions\/676"}],"wp:attachment":[{"href":"https:\/\/sidco.org.in\/justayurveda\/wp-json\/wp\/v2\/media?parent=661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}